How To Make A complaint
We are sorry you feel unhappy and the need to make a complaint.
Here is how you can make your complaint. This will help improve our service for the future.
Resolve your issue
Contact us
If you feel that something hasn’t been handled correctly or you’re dissatisfied with any part of our service, we want to hear from you. You can submit a complaint using your preferred contact method, or by following the steps outlined on our contact us page below.
Please provide us
with the following:
- Your main line of complaint; a description of your concern
- How you would like us to resolve your problem
- Your details, including Name, Address, the Best way of contact (e-mail, phone)
- Your account details (please only send a reference or agreement number)
Next steps:
We manage our complaints thoroughly and well. Here are the key steps in the process for our complaint management:
- Your complaint is submitted
- We respond back
- Your complaint is dealt with and communication is clear for your peace of mind
- If you are not fully satisfied, you may contact us
Learn more about Re-engage
What You Can Expect From Us
You can expect transparent communication, ethical practices, and full regulatory compliance at every stage of your journey with us.
What Is The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the UK’s regulator for financial services, ensuring firms like ours operate with honesty, fairness, and accountability.
Your Rights
The rights you have when interacting with us, including fair treatment, transparent communication, data protection, and support in vulnerable situations. It explains how we meet regulatory standards to keep you informed and protected.