News and Press Releases
PRESS RELEASE
Tuesday 8th July 2025
Towerhall Solutions Appoints Glenn Matthews as Operations Director in Major Move to Strengthen Growth, Customer Outcomes, and Service Offering
New appointment positions Towerhall Solutions to deliver improved customer outcomes, strengthen client partnerships, and expand its services across key sectors.
Towerhall Solutions Limited is delighted to announce the appointment of Glenn Matthews as Operations Director, marking a significant milestone in the company’s ambitious growth strategy.
This senior appointment strengthens Towerhall’s ability to deliver improved customer outcomes, while expanding its service offering across the financial services and private/public housing sectors.
Glenn brings over 20 years of senior operational leadership experience in regulated environments, having worked extensively across both sectors to deliver customer journeys that balance digital innovation with high-quality human interaction.
Prior to joining Towerhall, Glenn spent nine years as Head of Operations at Close Brothers Motor Finance, where he was directly responsible for leading the end-to-end journey for customers in financial difficulty. He played a pivotal role in delivering operational recommendations from the FCA’s Borrowers in Financial Difficulty review and ensuring compliance with Consumer Duty requirements focused on good customer outcomes.
His deep expertise in managing the customer journey — from early arrears through to debt collection agencies and debt sale — will further enhance Towerhall’s 25-year track record in third-party re-engagement, trace, and field-based strategies.
“This is an incredibly exciting time for Towerhall Solutions. Glenn’s appointment represents a huge step forward for our business, helping us strengthen client partnerships, deliver improved customer outcomes, and grow our service offering. His leadership will play a key role as we continue to build our reputation as a trusted partner and market leader,” said Rob Hallard, Director at Towerhall Solutions Ltd.
Glenn’s appointment reflects Towerhall Solutions’ ongoing commitment to investing in talent and technology that drive better outcomes for clients, customers, and communities.
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